Security Services FAQs

frequently asked questions

Tech Support - FAQ

A basic security system will not be able to communicate with the Monitoring Center, but it will sound the siren on-premises.

A 2 Krew sales representative can show you cellular or network backup options that will overcome phone line issues.

All 2 Krew Security systems have a battery backup that will run your system for several hours.

We can also program your system to automatically send a Power Failure signal to our Monitoring Center which will be recorded in your alarm history.

Simply use your alarm code to silence the alarm.

The monitoring center will contact you to make sure everything is okay and will ask if you need them to dispatch the authorities or not in case there is an emergency.

If nobody answers on the contact list, the monitoring center will determine something happened and will dispatch the police.

An authorized individual on the account may call our Customer Care Center and provide the password to have the account put on test.

Yes. These are 24/7 monitored sensors.

2 Krew Security Monitoring Center will receive fire and carbon monoxide alarms even if your alarm keypad is not armed. These are 24/7 monitored sensors.

For Residential accounts, you will always be called first before the fire company is dispatched.

For Commercial accounts, the fire company will always be dispatched on any fire alarm.

Accounting - FAQ

Yes. Please visit our Web Portal Here and set up an online account.

From the Portal, you can pay bills, update billing information, and enroll in auto-pay or paperless statements.

Call 2 Krew customer service during our normal hours of operation to update credit card and billing information.

Customer Support: 724-543-0274

Contact the Customer Service Department and one of our representatives will assist you with obtaining a certificate.

Customer Support: 724-543-0274

Most insurance companies give significant discounts to alarm owners. Call your agent for more information.

Customer Service- FAQ

A monitored system uses sensors and control electronics at your home or business to automatically communicate alarm events to a central monitoring facility (Monitoring Center). The Monitoring Center automatically receives encoded information from your system which is recorded in our computer systems and analyzed by trained ambassadors who call police, fire, and medical authorities to respond to the situation.
An authorized individual on the account may call our Customer Care Center and provide the password to have the account put on test.

To update your contact list, call our Customer Service Department with your password necessary to make any account changes.

Customer Support: 724-543-0274

Yes, our monitoring center maintains its UL certification to show compliance with the current standards and to show its dedication to protecting those they monitor.

2 Krew Security Monitoring tests your system after the installation or takeover of any BA account to ensure all equipment is working properly.

The Customer should not have to test the system regularly because the system will notify the customer of any troubles if a device is not working properly.

You can acquire a user manual by calling us at 724-543-0274  and a representative can provide you with the right manuals.
Please contact our sales team at 724-543-0274 and we will help you with alternate ways of monitoring your system using cellular or network connection.

Fill out the form on the contact page and select the sales option.

You can also call the Sales Department at: 724-543-0274

Contact your sales representative or 2 Krew customer service to provide options for your upcoming move to your new home.

Customer Support: 724-543-0274

Absolutely! We offer 24×7 technical support that can assist with any issues.

Customer Support: 724-543-0274

COVID-19 UPDATE

A Message from
Brian Kozlosky

President/Founder

2 Krew Security is dedicated to keeping our customers and staff safe during the COVID-19 pandemic. Our office is open during regular business hours to assist with any needs.

Technicians are required to wear face coverings, carry hand sanitizer, and increase handwashing practices during installs.

Please contact our office with any concerns or additional requests surrounding the steps we are taking to keep everyone safe.

~ Brian Kozlosky

Free Quote

GET STARTED TODAY

Services Interested In: