Career
Opportunities

Job Type: Full-time

Salary: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule: 8 hour shift / Day shift / Monday to Friday

Work Location: In person

______________________

Qualifications:

• Two-year associate or bachelor’s degree preferred.
• Minimum 1 year of office and/or administrative experience required.
• Computer savvy and fluent with social media.
• A current valid driver’s license is required.
• Motivated, driven, and independent.
• A high degree of analytical ability and sound judgment.
• A high degree of verbal and written communication skills.
• Ability to plan, organize, and prioritize projects, tasks, and daily work.
• Has a “Do whatever it takes to get the job done” attitude.
• Adheres to the company’s ethics, privacy policies, and all other policies and procedures
• Must demonstrate discretion, integrity, patience, management of stress, and fair-mindedness consistent with all company policies and procedures.
• Participates in the continual improvement of systems, processes, policies, procedures, and materials relating to the operation of the company.
• Maintains positive working relationships with all employees, management, clients, outsiders, and staff.
• Ability to work infrequent evenings and weekends as required.
  
  • Some infrequent travel may be required as part of a team.
• Ability to work in a fast-paced, busy office environment.
• Applicant must pass a background and drug test.
  
  

DUTIES & RESPONSIBILITIES

Office Operations

• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
• Cross-trains on Specialists’ tasks to act as a backup.
• Organizes work by reading and routing correspondence; collecting information; and initiating telecommunications.
• Responds to inquiries in a compliant, pleasant, and ethically sound manner.
• Manages customer satisfaction by routinely following up on new and existing customers.
• Maintains industry technical knowledge by reading and understanding industry-related publications.
• Completes any forms in accordance with company procedures.
• Emails promotional material and other information as requested.
• Assists sales team in proposal data entry and information management.
• Confirms appointments for clients, customers, and employees.
• Assists the President in performing administrative tasks.
• Maintains filing systems for records, correspondence, and other material.
• Research to find needed information to support company employees and customers.
• Assists and coordinates conferences and meetings.
• Reviews/proofreads work done by others and provides recommended revisions.
• Operates office equipment such as scanners, copiers, and phone systems, and uses company-specific software to enter/retrieve data.
  
  

Customer Service:

• Prepares new customer contracts and distributes them to customers
• Assists customers with new account setup and managing existing accounts.
• Addresses customer compliments, complaints, and account questions.
• Assists in preparing welcome packets for all new customers.
• Greets visitors and customer service callers and routes the customer according to standardized processes.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Contributes to team effort by accomplishing related results as needed, assists team members and customers to ensure customer satisfaction is 100%.